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Frequently Asked Questions
How long Before my shipment arrives?
Shipment with tracking / Secure fragile shipment
BENELUX: Within 2-3 Working days
EUROPE: Within 5-8 Working days
Pre-order: Displayed at the product page with (PRE) Sended at the end of each month
How can the Authenticity of the product be verified
Included is a Warranty Certificate which clarifies the autenticity of the Pattern lightbox or the lightbox. Each product Certificate is Unique. Personaly made by Simon van der Palm
How do I Install my Lampshade?
For moreinformation see the Instruction page. It is explained for eacht type of ceiling and kind of use. The instructions will be delivered in a QR-Codeon your Certificate
Who and What is Palminaire
Palminaire is started by Simon van der Palm. Simon van der Palm is the owner and designer of palminaire Lamps and webshop
What is incuded by the lampshades?
Included is the lampshade itself, a warranty certificate, a velvet dustbag with barcode, two different ceiling caps, messing parts and all the materials that are needed for installation.
I want to Become a member of Palminaire or do a Collab
Every month there will be a new collection or Collab. Feel free to contact us.
What is a pattern Lightboc?
A Pattern Lightbox is a Wooden lampshade with a lasercutted print and a print on the outside. The inside is always white. So its reversible to use. Depends on your mood. Also Sustainable because of small shipment and buildable pieces.
When is a new collection coming out?
On the first day of each month there will be a new collection visible.
Follow Palminaire on Instagram for interior inspiration
How to take care for the product?
Use the instructions manual